FAQ's

How long do you need to setup the therapy equipment (ie. Bed, sheets, towels)?

– It will take less than 10 minutes to complete the setup.

Can I request for the therapist that I prefer?

– You may make a request and we will try our best to accommodate. We are unable to guarantee that you will get your preferred therapist as it depends on her availability. Making advanced booking will give you a higher chance to get your preferred therapist.

Can I top up the duration of the therapy on the spot?

– Our masseuse will check with us regarding her availability. If her time slot allows, she can extend the treatment and collect the additional payment from you in cash. Receipt will only be issued the next day.

Will my payment be forfeited if I cancel my booking?

– 50% of your payment will be forfeited if you cancel your appointment less than 4 hours before your appointment.
– If you inform us of your cancellation more than 4 hours before your appointment time, you can still postpone the appointment to another time. Alternatively, you may choose to allow 20% of your payment to be forfeited and we will refund the 80% of the balance payment to you within 3 working day.

Can I change my appointment after I have made a booking?

– You can still make a changes up to 4 hours before your appointment time. Your payment will be transferred over to the new appointment time.

Is my appointment confirmed once I have made payment?

– Yes. You will also receive a confirmation email with the date, time and name of your therapist.